Other

Bibino Premium

Pairing

Troubleshooting

If you experience issues with the video transmission either through WiFi or cellular data, try the following steps:&nbsp;

<ol>
	<li>Check if the following ports are open on your network, as&nbsp;a firewall on that network could be blocking some ports that our app needs. This often happens on public WiFis (such as hotel WiFi). Our app needs the following ports: port 5222 for audio, port 443 for the video. In addition, the app also requires these ports for the video: UDP port 3478, UDP ports 1025 - 65535 (media ports).&nbsp;A network administrator or&nbsp;cellular data provider should assist you with this issue.&nbsp;</li>
	<li>Make sure both devices are connected to a fast internet connection (at least 1 MB/s).</li>
	<li>If the video issue appears on a specific device, contact our support team at <a href="mailto:support@bibinoapp.com?subject=FAQs%3A%20I%20have%20a%20problem%20with%20the%20video">support@bibinoapp.com</a>&nbsp;with device specifications (types of devices, operating systems, version of the operating systems). Our support team is ready to help.</li>
</ol>

I have a problem with the video

If the app displays the "No connection" screen, try to do the following:&nbsp;

<ol>
	<li>Check that the internet connection is working by loading a website in your browser.</li>
	<li>It's possible that some&nbsp;ports that our app needs are blocked by the firewall of the network you're connected to. It usually happens on public WiFi, such as in hotels, etc. Our app needs the following ports: port 5222 for audio, port 443 for the video. In addition, the app also requires these ports for the video: UDP port 3478, UDP ports 1025 - 65535 (media ports).&nbsp;A network administrator or&nbsp;cellular data provider should assist you with this issue.&nbsp;</li>
	<li>We try to make sure the app works under all circumstances, however, on rare occasions (such as server maintenance), the app servers may not be working for a few moments. You can check if the servers are working on this website:&nbsp;<a href="https://status.bibinoapp.com/">https://status.bibinoapp.com/</a></li>
</ol>

Application has problem with connection

Your privacy and security are really important to us. Therefore we are&nbsp;transparent about what data we store and why.

The entire communication is encrypted by industry-standard SSL. The communication goes through our servers, and some of the data are stored on our Bibino servers. The reason why we store&nbsp;them is to be able to&nbsp;synchronize the data (such as created baby profiles, lullabies, activity log, etc.) with all your paired devices under&nbsp;your Bibino account.

The structure of the Activity log is stored on our servers unless you delete it. We, however, delete the audio recordings after a certain period of time. In the trial version, we keep audio recordings from the last 2 monitorings and last 3 days and delete the rest of them. In Bibino Premium, we keep audio recordings from the last 10 monitorings and last 21 days.

Privacy and security

We understand that battery and data consumption is very important, and we constantly try to reduce both power and data consumption.

However, the battery consumption is affected by many factors - the overall condition of the battery, if the video feature is being used, if Parent Station is monitoring on the foreground, etc.&nbsp;

If possible, we recommend keeping the Baby Station plugged in the charger. On the Parent Station, it is possible to use the background monitoring mode, which is very battery friendly.&nbsp;

Equally, data consumption is affected by many factors. Audio and video transmission, quality of the video, and the quality of the internet connection all play a part in the amount of data being used. When the video feature is used, the data consumption will be significantly higher than if using audio-only. An hour of audio monitoring consumes usually&nbsp;around 1-5 MB (but can be higher); video monitoring usually consumes about 10 MB / minute (but can be higher).&nbsp;

Data and battery consumption

When using Bibino in the background (meaning your device is locked or you're using some other app while monitoring your baby), Bibino provides you with two options on how to inform you about the baby.

<h3>Audio &amp; notifications</h3>

The audio will be continuously transmitted to your Parent Station device, so you'll hear your baby at all times. You will also be notified about your baby through notifications. This model is reliable and recommended. Due to continuous audio transmission, the app may interfere with the playback of other apps (such as listening to music, podcasts, etc.).

<h3>Notifications only</h3>

In this mode, you'll receive notifications only. The audio isn't transmitted, which helps to save battery and improves the playback of other apps.

What is the background mode?

The Activity log is a timeline of past monitoring with audio recordings assigned to their respective timestamps. The Activity log is synchronized on all devices under your Bibino&nbsp;account.&nbsp;

You can access all Activity logs from the main screen by tapping on the icon of a clock. You can access the current Activity log during the monitoring in Menu → Activity log or by tapping “Last noise ‘time period’ ago.”

Recorded noises in the Activity log are condensed, which means we shorten the silence intervals. For example, when the baby was noisy for 10 seconds, but the actual noise was only 7 seconds, the audio file will be 7 seconds long. An option to replay recorded noises is a premium feature and it is part of Bibino Premium subscription plan.

The Activity log structure, timestamps, and noise recordings are stored on our Bibino servers. You can access Activity logs from the last 21 days. Older Activity logs are automatically deleted.

If you wish to keep the audio recording you can export it by playing the audio recording and then selecting “Export” (available only in Bibino Premium).

What is Activity log?

Bibino enables you to pair devices within your <a href="https://support.tappytaps.com/339900-What-is-Bibino-account">Bibino account</a> or to pair with a device with a different Bibino account.&nbsp;

When you choose to pair with a device with a different Bibino account, only your device and the particular device with the Bibino account will be paired.&nbsp;You won't have access to any other devices from their Bibino account, and they won't have access to yours.

This type of pairing comes in handy when you're visiting friends and want to use their device for monitoring your baby.

How to pair devices with a different Bibino account?

First, check that both devices are connected to the same WiFi. Make sure you see the following screen on both devices.&nbsp;If you don't see this screen, open Menu on the main screen, and select Pair&nbsp;new&nbsp;device.

<img src="/scripts/file.php?view=Y&amp;file=oybkdc9a93rhlhu5gbldivfuz98r9dz8" />

<ol>
	<li>On one device tap on the (123) icon in the upper right corner to display a pairing code</li>
	<li>On the second device tap on "Not found? Pair manually" and choose "Enter code"</li>
	<li>Enter the pairing code and then confirm the pairing request on the first&nbsp;device</li>
</ol>

Can't find a device to pair

💡 Watch our step-by-step <a href="https://www.youtube.com/watch?v=3ATkC0h3PIk">video tutorial</a> how pair your devices.

There are two ways how to pair a new device:

<h3>1. Automatic pairing</h3>

<ol>
	<li>Run the app on both devices, and tap on "Find second device" on one of them only</li>
	<li>Chose a device you'd like to pair with from the list</li>
	<li>Confirm the pairing request on the second device</li>
</ol>

If you already have Bibino account, simply log in with that account on the new device. It will be added to your Bibino account and automatically paired with all devices under your account.

<h3>2. Manual pairing&nbsp;</h3>

If you don't see any device on the list, you can pair a new device manually.

<ol>
	<li>On one device, tap on the (123) in the upper right corner to display a pairing code</li>
	<li>On the second device, tap on "No device found" and choose "Enter code"</li>
	<li>After entering the code, accept the pairing request on the second device, and they both will be paired</li>
</ol>

How to pair a new device?

On the main screen tap&nbsp;Menu&nbsp;and choose&nbsp;Settings. Then select&nbsp;Paired devices&nbsp;where you can manage, add, or delete devices.&nbsp;

When deleting a device from your Bibino account, you'll be asked to confirm the action by entering a password. The device will then be unpaired from all devices under your Bibino Account.

When deleting a device from a different Bibino Account, you won't have to confirm with a password.&nbsp;

How to delete paired device?

You can request deleting your Bibino account at any time by contacting our support team at <a href="mailto:support@bibinoapp.com?subject=FAQs%3A%20How%20to%20delete%20Bibino%20account%3F">support@bibinoapp.com</a>.

PLEASE NOTE:&nbsp;

If you currently have an active&nbsp;Bibino Premium subscription, you&nbsp;need&nbsp;to cancel&nbsp;it separately. On iOS and Android, you can cancel your subscription at any time. If you purchased subscription on desktop (macOS, Windows, Linux) or through our <a href="https://bibinoapp.com">Bibino website</a>, subscription has to be canceled&nbsp;BEFORE&nbsp;deleting your Bibino Account. Check our guide on&nbsp;<a href="https://support.tappytaps.com/526916-How-to-cancel-Bibino-Premium">how to cancel your Bibino Premium subscription</a>.

How to delete Bibino account?

You can cancel your Bibino Premium subscription at any time on the same platform you purchased it on. You will be able to use your subscription until the end of the current billing cycle.&nbsp;Here is a guide on how to cancel the subscription for each platform:&nbsp;

<h3>iPhone or iPad</h3>

<ol>
	<li>Open&nbsp;Settings&nbsp;on your device and choose&nbsp;iTunes &amp; App Store&nbsp;</li>
	<li>Tap&nbsp;Apple ID&nbsp;and select&nbsp;View Apple ID</li>
	<li>Tap&nbsp;Subscriptions&nbsp;</li>
	<li>From there, you can manage and cancel your Bibino subscription&nbsp;</li>
</ol>

<h3>Android&nbsp;</h3>

<ol>
	<li>Open&nbsp;Google Play Store&nbsp;on your device</li>
	<li>Tap&nbsp;Menu&nbsp;and choose&nbsp;Subscriptions&nbsp;</li>
	<li>Select Bibino subscription&nbsp;</li>
	<li>From there, you can cancel your Bibino subscription&nbsp;</li>
</ol>

<h3>Desktop (macOS, Windows, and Linux)&nbsp;</h3>

<ol>
	<li>Open&nbsp;Bibino&nbsp;app&nbsp;</li>
	<li>Tap on&nbsp;Main Menu,&nbsp;choose&nbsp;Settings&nbsp;and&nbsp;Account</li>
	<li>Choose&nbsp;Manage&nbsp;subscription&nbsp;and choose&nbsp;Cancel subscription</li>
	<li>You will be redirected to the&nbsp;Paddle&nbsp;website&nbsp;where you can cancel your subscription</li>
</ol>

<h3>Website</h3>

<ol>
	<li>Visit <a href="https://bibinoapp.com">https://bibinoapp.com</a>&nbsp;and tap&nbsp;Log in</li>
	<li>Log into your Bibino account and select Cancel subscription</li>
	<li>You will be redirected to the&nbsp;Paddle&nbsp;website&nbsp;where you can cancel your subscription</li>
</ol>

If you experience any trouble canceling your subscription, don’t hesitate to get in touch with us&nbsp;at <a href="mailto:support@bibinoapp.com?subject=FAQs%3A%20How%20to%20cancel%20Bibino%20Premium%3F">support@bibinoapp.com</a>.

How to cancel Bibino Premium?

When upgrading to Bibino Premium, you'll be asked to create Bibino&nbsp;account. To create a new one, you'll need a name for your family, email address, and a password.&nbsp;

Thanks to the Bibino account, your experience with Bibino will be much easier. You'll be able to&nbsp;pair a new device easily&nbsp;by logging with your Bibino account into devices across all platforms (iOS, Android, macOS, Windows, and Linux). The new device will also be paired with other devices under your Bibino&nbsp;account automatically.&nbsp;

The&nbsp;Activity log will be shared&nbsp;within your Bibino account. So whenever you aren't able to join the monitoring, you'll still be able to check what's been going on afterward.

The&nbsp;lullabies are also shared&nbsp;within your Bibino account, so you don't have to set them for each device separately.

What is Bibino account?

Bibino is a baby monitoring app which you can download for free on all available platforms. You can use Bibino completely for free with limited features. If you'd like to access premium features, such as unlimited video monitoring, video recording, audio history, lullabies, and more, you can upgrade to the Bibino Premium subscription plan.

You can subscribe to Bibino Premium through our&nbsp;<a href="https://bibinoapp.com" target="_blank">Bibino website</a>&nbsp;or directly through the app by tapping either any premium feature or by tapping&nbsp;Join Bibino Premium&nbsp;or by tapping&nbsp;Bibino Premium&nbsp;in the&nbsp;Menu&nbsp;on the main screen. You can choose between monthly and annual subscription plans.&nbsp;

For current pricing, check the Bibino app or&nbsp;<a href="https://bibinoapp.com" target="_blank">Bibino website</a>.

What is Bibino Premium and how to get it?

You can set a video quality separately for video on WiFi and video on mobile data. You can adjust this setting in Settings → General → Video settings.

By default, the quality is set to "Medium".

When switching to the "High" video quality, note that it consumes significantly more data, it loads the processor of your device and therefore drains more battery.&nbsp;

If you're on a limited data plan (usually when using mobile data), we recommend setting the video quality to "Low". The "Low" quality consumes 3 MB/min at minimum or more.

Video quality settings

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Pairing

Bibino Premium

Troubleshooting

Other

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