I have a problem with the video

If you experience issues with the video transmission either through WiFi or cellular data, try the following steps: 

  1. Check if the following ports are open on your network, as a firewall on that network could be blocking some ports that our app needs. This often happens on public WiFis (such as hotel WiFi). Our app needs the following ports: TCP port 5222 for audio, TCP port 443 for the video. In addition, the app also requires these ports for the video: UDP port 3478, UDP ports 1025 - 65535 (media ports). A network administrator or cellular data provider should assist you with this issue. 
  2. Make sure both devices are connected to a fast internet connection (at least 1 MB/s).
  3. If the video issue appears on a specific device, contact our support team at support@bibinoapp.com with device specifications (types of devices, operating systems, version of the operating systems). Our support team is ready to help.

Can’t find your answer?

Contact our support team, and we will get back to you as soon as possible.